Tag: Email

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Fake student loan emails

New or returning student? Please be cautious with your emails. Fraudsters have been targeting students across the UK with the email phishing scam pictured below:

This is not a genuine communication, as can be seen by the many errors included in the text. It is designed to trick you into giving up your personal information, which may then be used to defraud or steal your identity. Do not click on any of the links if you receive it and report it to us before deleting from your inbox.

Did you receive this and act on it?
Paul Mason, Executive Director of Repayments and Counter Fraud, said: “We will never request a student’s personal or banking details by email or text message. Anyone who receives a scam email about student finance should send it to us at phishing@slc.co.uk in addition to reporting it to Action Fraud, as this allows us to close the site down and stop students from being caught out.

More information about this phishing scam can be reached on the Action Fraud website.


My Dundee | Email issue fix

Planned maintenance is scheduled to take place on My Dundee on Tue 11 Apr from 08:00-10:00 to resolve an ongoing email issue.

What’s the issue?
Currently, if someone sends an email out via My Dundee (e.g. as an instructor) their “Reply-To” address shows as do-not-reply@dundee.ac.uk. This change will ensure that the email address of the actual person is shown instead.

What impact will this have?
No impact is anticipated due to the way the work is being undertaken.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1703-014).

Phishing scam: Attachment A2.20.23.pdf

An unknown number of users have received a phishing scam message:

From: wwwpostu@walla.com
Subject: A20
With an attachment entitled: A2.20.23.pdf

Best practice is to delete the email entirely. Please do not open or download the attachment if you have received this message to your inbox as you may be introducing a security threat to your device.

We are working to verify the legitimacy of the email. Updates will be added to this post as more information comes to light.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment or need additional information or support.

Email – Reply to all, abuse of mailing lists

We have been made aware of the latest abuse of mailing lists that has occurred again today and is affecting students. Unfortunately UoD IT are not responsible for the actions of those involved and at this stage can only apologise for the inconvenience it is causing.

Microsoft guidance on how to prevent emails within this conversation thread cluttering your inbox can be found here.

Note: You will have to log in to your email account via the web app (webmail.dundee.ac.uk) on a PC or laptop to access the ‘ignore’ function; it cannot be reached on mobile devices.

Issues Accessing University Email (No: 158666)

Users within the University are having issues accessing their emails. Following contact with Microsoft, we are now aware that this is a global issue.

What is being done?
Microsoft engineers are investigating the cause of this latency and error when logging in to the portal.

Please contact the IT Service Desk for more information on ext (3)88000. Updates will be provided as they are known.

Phishing scam alert

It has come to our attention that a similar phishing scam message (see below) has been distributed to an unknown number of UoD members:


If you have received a similar message like the one above, please refrain from clicking on the attachment as you may be introducing a security threat to your computer.

The sender “accounts@dundee.ac.uk” is not an official University account and is blocked at the gateway to ensure it cannot issue further messages into our email system.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment.

Help4U email inbox issues.

We are having an issue with the Help4U emails, they are not automatically moving over to LANDesk.

What this means:

It is taking longer for calls to be logged.

What are we doing to help:

The Service Desk staff are manually entering all information from Help4u email inbox to LANDesk.

Our technical team are aware of this fault and are working to resolve.