Tag: Telephony

Nuisance calls that appear to come from an internal number

The University has recently experienced a small number of nuisance calls. Whilst they appear to be from numbers within the University, they do not originate from our systems.

What is the easiest way to check if the call is legitimate?
Nuisance calls that appear to be from a University extension will display an 01382 dial code in front of the University number. Genuine internal calls will normally only display a five-digit short number on your office telephone.

Colleagues should feel comfortable ending any call which uses threatening or abusive language and should not feel that they are required to engage with any caller displaying such behaviour.

Resolved – Switchboard issues causing phone call queues

An issue with the University switchboard is affecting calls being placed to internal UoD members from external lines.

There have been several short switchboard outages; each time it becomes unavailable, calls to the main university number are directed to Tower reception, which has resulted in queued calls. The phone directory is also currently unavailable.

ProVista Engineers are investigating the issue and we will keep you updated as we work toward resolution.

UPDATE – This matter is now resolved. Apologies for any inconvenience.

Resolved – Issue calling Ninewells hospital

16.12.15
We are pleased to inform users that this issue has now been resolved.


14.12.15
We are currently investigating an issue with calls to Ninewells which is causing the following:

  • Calls cannot be made from University of Dundee numbers to Ninewells using the prefix 2-
  • Pagers cannot be paged from the University of Dundee

Callers can call Ninewells by dialling externally then the Ninewells number.

We will update this post as soon as we have gathered more information about the issue.

Resolved-Issue with telephony at Ninewells-No:51622

This issue has now been resolved. Please contact Service Desk if you are continuing to experience any difficulties with this service.

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We are aware some users at Ninewells are experiencing issues with telephony.

Our technical teams are working to restore services.

Help & Support

If you require more information please contact Service Desk and quote reference no. 51622.